Everyone says “grade B”. We explain what that means.
Grades are not standardised in this market. That is why we publish our definitions, our test protocol and our defect codes, and use them the same way everywhere: in the shop, in the manifests and on WhatsApp.
Grading
| Grade | Screen | Casing | Function | Battery |
|---|---|---|---|---|
| Grade A | No scratches visible in daylight at 30 cm | Barely any signs of use | Everything works | At least 85% |
| Grade B | Light scratches, not visible with the screen on | Light scratches or small dents | Everything works | At least 75% |
| Grade C | Visible scratches or marks | Clear signs of use | Works, deviations noted with a defect code | Below 75%, stated per unit |
| Mix | Per unit in the manifest | Per unit in the manifest | Per unit in the manifest | Per unit in the manifest |
All grades are fully working unless a defect code says otherwise. We assess in daylight at a distance of 30 cm.
Test protocol
- 1
Intake
Record serial number, model and specifications.
- 2
Erasure
NIST 800-88 Purge with verification, certificate per drive.
- 3
Testing
Battery, screen, keyboard, ports, Wi-Fi, camera, audio.
- 4
Grading
Grade plus defect codes, in daylight at 30 cm.
Defect codes
| KR | Scratches or dent on the casing |
|---|---|
| SC | Screen damage: scratch, mark, dead pixel |
| TB | Keyboard: key faulty or missing |
| AC | Battery below 60% of new |
| BA | Hinge or casing damaged |
| BI | BIOS password or management lock present |
| NP | Does not boot |
Warranty and returns
Individual laptops
- 12-month warranty, on top of your statutory rights
- 30-day returns, no reason needed
- Invoice with VAT
Lots
- Sold as described in the manifest
- If a unit differs from its grade or defect code: replacement or credit
- If a unit does not work on arrival (DOA): report it within 14 days